FAQ's on the Footsi
I can't seem to get my hook installed correctly, what am I doing wrong?
Firstly, make sure you clean the area for the hook with rubbing alcohol and allow to air dry. Remove protective cover from suction hook. Place suction hook just under the lip of the highchair and apply a firm push in the centre of the suction hook with two thumbs or palm of hand. You should feel the suction hook “pop” or feel the air being completely pushed out from under the suction hook when securely attached. Check installation by firmly pulling on the suction hook (or picking up the chair using the hook only). It might be easier to lay the chair on the ground (or against a wall) front side down to be able to firmly press the suction hook on.
The hook is a specially designed vacuum seal application (so isn't a sticky hook, nor does it require any additives such as glue). Once installed correctly, the vacuum seal creates the suction. Each hook has been manufactured & quality tested by a 100% owned and operated German factory in China. The hook is extremely strong once it is installed correctly.
We have lots of installation videos as saved stories in our Instagram. Here are links to 2 of our videos (one YouTube and one Instagram story). Make sure to turn the volume on.
Installation of suction hook:
Removal and re-application of suction hook:
If you are having trouble with your hook, try either wiping it down with a water based (chemical free) baby wipe, or soak it in warm (soapy) water to remove any dust or dirt, then allow to air dry before using it again.
Finally, a customer has kindly offered her own troubleshooting idea here:
"I did see in some comments not that long ago a couple of people saying their suction hook kept falling off. I couldn’t get mine to attach under lip or lower down on chair (after following all instructions) until I successfully got it to ‘pop’ on our kitchen splash back tiles, then it easily attached to the back of my Antilop nice and securely. Was going to reply to their comments to tell them to try this if they still weren’t having any luck but couldn’t find the comments. Anyway just letting you that’s my troubleshoot in case any more people say they have issues."
What foot placement do I need for my 5-9 month old?
Regarding feet placement, you don't need all of their feet covering the Footsi initially, if they even get part of their heel on, it would be giving them comfort and support, knowing they have something to rest their feet on during mealtimes. The optimum position they’ll eventually get to is 90 degree hips, 90 degree knees and 90 degree ankles and the great thing about the design of the IKEA Antilop highchair (and similar) is outward facing legs, so as the little one’s legs grow (hips, thighs, shins) the Footsi will adjust down the front legs of the chair to enable the appropriate leg support.
The Footsi can be used by your little one as soon as they hit the highchair, however they may also require the complementary inflatable IKEA cushion to promote trunk & chest support and correct posture, up until they are old enough to sit upright without help (usually at about 10-12 months - I know that’s when our daughter no longer needed the inflatable cushion) or are too big to fit in the highchair with the cushion. For this reason we have also started producing matching Footsi cushion covers, which fit the IKEA inflatable cushion (we do not sell the inflatable cushions).
If baby is 5-9 months old they are only starting to learn how to sit in the highchair. You may need to guide their feet to sit flat on the Footsi and as they grow they will get used to using it. We have to remember at only circa 6 months, bubs have no idea how to use a footrest, but we know it’s good for their trunk stability so we have to teach them how and why it’s important. It’s kind of like feeding them vegetables, they may not like them just yet, but we know it’s good for them!
How do I wash stains out of and generally care for my Footsi?
Wash your Footsi in either a cold or warm machine wash in a washing bag. Place it flat and allow it to air dry. Do not use bleach or fabric softener, do not iron, dry clean or tumble dry. For tough stains, you may also want to use some Napisan (or equivalent) spray or powder to soak in before washing.